Refund policy

Exchange-Only Policy

All goods sold are non-refundable; only exchanges are allowed. We offer exchanges within 5 days of receiving your item, which means you have 5 days after delivery to request an exchange.

Eligibility for Exchange
To be eligible for an exchange, your item must be in the same condition that you received it—unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.

To initiate an exchange, please contact us at susanbatikhouse@gmail.com. Exchanges should be sent to the following address:

Blk 32 New Market Road #02-1104/1106, Singapore 050032.

If your exchange request is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back without first requesting an exchange will not be accepted.

For any questions about exchanges, feel free to email us at susanbatikhouse@gmail.com or send a WhatsApp SMS. We will aim to respond within 2 working days.

Damages and Issues
Please inspect your order upon reception. If the item is defective, damaged, or if you received the wrong item, contact us immediately so we can address the issue and arrange an exchange.

Exceptions / Non-Exchangeable Items
Certain types of items cannot be exchanged, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept exchanges for hazardous materials, flammable liquids, or gases. Please get in touch if you have any questions about your specific item.

Sale items and gift cards are non-exchangeable.

This policy ensures that while refunds are not offered, you can still exchange items to get the product that best suits your needs. For further questions, contact us at susanbatikhouse@gmail.com.